Camera, sound and connection
Get Ready for Cam-to-Cam Video Chat
A black preview, a silent microphone, and a waiting match are different problems. Work through the device checks first so you know what to try next.
Check your camera preview
Place your device on a steady surface and look for your own camera preview. Make sure a physical privacy shutter is open and the camera is not covered. If your device has more than one camera, check that the expected one is selected where a camera selector is available.
Your camera preview shows your local picture. Use the matching indicator to follow the connection to the other person, then begin the conversation when the call view is ready.
Allow camera and microphone access for this site
Browsers ask for permission before a site can use a camera or microphone. Allow access only when you intend to use the call feature. If you previously denied a permission, open the browser’s site settings and review the camera and microphone choices for this specific domain.
Your operating system may have a separate privacy setting for the browser itself. Check both levels if a device remains unavailable. Menu names vary by browser and system version; change only the permission relevant to the call, then return to the page.
Close apps using the same device
Another meeting tab, camera app, or recording tool may already be using the camera or microphone. Finish that session before starting another. Keep one video-chat tab active rather than opening several copies to test the same device.
Headphones can reduce echo, and a quieter room can make voices easier to understand. Check that your microphone is not muted by a headset switch or system setting. Lower speaker volume if the other person hears their own voice coming back.
Separate device readiness from a waiting match
Once your picture and sound are ready, follow the matching status and call controls. Let the connection complete, say hello, and keep the call page open while you talk.
On a phone, keep the browser in the foreground and check the network connection. The phone browser setup guide covers positioning, backgrounding, and switching connections. If the session fails, end it using the product controls before retrying.
When to contact support
If the same issue remains after one careful retry, note the device, browser version, time, and the exact error shown. Do not include passwords, payment information, or another person’s private details in a support report.
Use the help center for the current support options. When your devices are ready, return to one-on-one video chat and start with a fresh session.
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